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Client work
Every Sale Failing at Payment — Fixed in Hours
A store was taking orders that never completed. Payment failed on every attempt and nobody knew why. The cause was an expired API token in a plugin nobody suspected.
Australian-based team
Senior developers only
Fixed quote before we start
~$40k
Orders at risk (estimated)
Hours
From diagnosis to trading
100%
Of sales were failing
The $40,000 figure is an estimate, calculated as the store’s average daily sales multiplied by the hours it was unable to take payment — not a measured recovery.
WooCommerce
Salesforce
Australian team
Based here, working your hours — not a timezone away
144+ projects delivered
Over 10+ years building and maintaining sites for Australian businesses
One developer, start to finish
The same person every time — no re-explaining your site
Straight answers, on your terms
We only take work we can finish. Ask us anything first — no obligation
The challenge
- Every checkout attempt failed at the payment step, so the store was open but earning nothing.
- Sale prices were also displaying incorrectly, which sent the initial investigation down the wrong path.
- No error pointed at a cause — the symptom appeared at checkout, the fault was somewhere else entirely.
- Every hour spent looking was an hour of lost orders.
What we did
- Started from the logs rather than from guesses. The visible symptom was at checkout; the log entries were not.
- Isolated plugins until the faulty one was identified, then removed it to restore trading immediately — triage first, root cause second.
- Traced the actual origin: a Salesforce integration whose API access token had expired. With the token dead, the plugin failed in a way that surfaced as pricing and payment errors.
- Reinstated the Salesforce integration properly once payments were confirmed working, so the client did not lose the CRM sync in the process.
- Documented the fault, the fix and the root cause in a written report.
The outcome
- Payments restored within hours of being engaged.
- Salesforce integration returned to service rather than abandoned.
- Client received a written report explaining what failed and why, not just a closed ticket.
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