Why check the YOOtheme licence every month?
Because an expired licence breaks nothing you can see; it only stops updates arriving. The builder ships inside the theme and updates through your own YOOtheme account, so when the key lapses the dashboard stays calm and the site drifts a year behind without a single warning. We compare the installed version with the current release and check the key each month, and tell you before an expired licence becomes the reason something cannot be fixed.
Is a YOOtheme Pro update a theme update or a builder update?
Both at once, which makes it more consequential than a theme update anywhere else: it can touch every layout on the site in one go. So it goes onto a staging copy first, and the templates that render the most pages are checked before it reaches the live site. That is the reverse of a typical WordPress site, where the theme is usually the safest thing to update and the plugins are the worry.
In what order are WordPress, PHP and plugins updated?
Core and the ordinary plugins first, the theme-and-builder last, so any visual change has one obvious suspect. PHP gets its own attention: hosts upgrade on their own timetable, and a version jump that a plain theme shrugs off can surface real differences on a site where the theme is doing this much rendering. We run the site against the next PHP version before the host forces it, which turns a possible outage into a scheduled task.
What does a usable YOOtheme backup need to include?
The theme folder exactly as installed, the child theme, the database that holds the builder layouts, and the uploads. Because the builder is the theme, a backup tool that skips themes to save space is not backing up this site in any meaningful way. We copy everything before each update round, retain a rolling history long enough to undo something found a few weeks late, and from time to time restore a copy onto a spare environment to prove the round trip still works.
How are customisations kept safe through updates?
By keeping them out of the parent theme. YOOtheme supports a child theme for template overrides and custom files, plus its own settings for custom CSS and scripts, and both survive an update. On inherited sites we regularly find edits made directly inside the theme folder, which the next update wipes without warning. Moving those into the child theme is usually an hour or two in the first month and removes the most common reason a YOOtheme update goes wrong.
Who makes small changes if your team avoids the Customizer?
We do, as part of YOOtheme website support. Copy edits, a new team member, a price change, a seasonal panel: editing happens in the Customizer here, which is fine once you know it and slow when you do not, so these come to us and your team keeps doing the parts they are comfortable with. Where the same edit keeps recurring, we would usually turn that section into dynamic content once so it stops being an edit at all. Plan hours cover the work.
What does monitoring look for?
The failures that never show up as downtime. We check that the site responds and that its certificate is not about to expire, and we periodically fill in and send the site's own enquiry form to confirm the email lands. Forms are the one that matters: they stop when a host changes how mail is sent, nothing on the site says so, and the cost is counted in enquiries that never arrived.
What happens in the first month of YOOtheme care?
We take stock before settling into a routine. That means recording the YOOtheme Pro version against the current one, the state of the API key, the PHP version, which layouts are saved in the library and which are one-offs, which dynamic sources are wired up, and whether any edits live inside the parent theme. We prove a backup restores, test every form, and send you a short written summary with anything urgent first. From then on, each month's note says what was updated and what was checked.
How much does YOOtheme maintenance cost?
The entry plan is $159/mo a month: monitoring, weekly off-site backups, a malware check and a monthly report, with no development time. Staged updates and changes are done on the development plan at $700/mo, which adds a monthly allowance of developer hours. Work past either plan is charged at $100 an hour, or less per hour as a prepaid block: $500 for five, $1,000 for ten. Plans run month to month.