WPBakery · Maintenance

WPBakery Maintenance — Including the Updates You Cannot Apply

On most sites maintenance means applying updates. On a bundled WPBakery site the harder question is what to do about the updates that never arrive, because the builder and the slider are licensed to a theme author who may have moved on. We track both, and tell you when waiting stops being reasonable.

Ask about care for your WPBakery site

Australian team

Based here, working your hours — not a timezone away

144+ projects delivered

Over 10+ years building and maintaining sites for Australian businesses

One developer, start to finish

The same person every time — no re-explaining your site

Straight answers, on your terms

We only take work we can finish. Ask us anything first — no obligation

If you want new sections, templates or a theme replacement, the WPBakery development page covers that. This page is about keeping what exists working and safe.

We watch the version you cannot control

Every month we check the bundled builder and slider versions on your site against the current releases, and the theme against its own last update. None of that appears in your WordPress updates screen, because a bundled plugin does not report to it — which is exactly why these sites drift years behind without anybody noticing. You get the gap in plain numbers, and a recommendation only when the gap becomes a reason to act rather than a reason to worry.

Core and everything else still gets updated, carefully

The parts you can update are applied on a staging copy first, with the pages that use the builder most heavily checked before anything reaches the live site. That ordering matters more here than on a typical site: a core or PHP change can alter how old shortcodes render, and the failure is usually visual rather than an error, so nothing alerts you. The check is a human looking at the pages that earn money.

The security work that actually applies to this stack

Generic hardening is worth little on a site whose exposure is a known vulnerability in a component that cannot be patched. What helps is specific: blocking the request patterns that target the historic slider exploits, restricting who can upload and what, and watching the files those exploits write. If a site is compromised anyway, cleanup starts from $299 and we would rather have prevented it.

Backups you can actually restore, tested on this site

A backup of a bundled-theme site is only useful if the theme and its licence state come back with it, which is the part most backup plugins are quietly bad at. We take a copy that includes the theme as installed, keep enough history to go back past a problem you did not notice for a fortnight, and restore one to a scratch environment periodically to prove the restore works. An untested backup is a belief, not a safeguard.

Small changes, without opening the builder unnecessarily

Text corrections, price updates, a new staff photo, a seasonal banner — the work most sites need monthly. On a WPBakery site each of these carries a small chance of a layout shifting, so we make them, check the published page at the widths that matter, and keep a note of what changed. Plan hours cover these, and the notes are what make the next change quicker rather than a fresh archaeology exercise.

A standing answer to "when do we have to do something"

The genuinely useful thing a plan gives you here is a date rather than a worry. We keep a running position on how long this arrangement remains reasonable, based on the theme's update history, the severity of anything published against the bundled versions, and how much the site earns. When that position changes, you hear it early and with options — a direct licence, a theme replacement, or a staged move — rather than in the week something breaks.

What the plans cost

Care starts at $159/mo a month and covers monitoring, updates, backups and small changes. The development plan at $700/mo adds a standing allowance of build time, which suits sites that change most months rather than occasionally. Anything beyond a plan's hours runs at the same published rates as everywhere else — $750 and $1,400 for blocks, $165 hourly. Plans are monthly and can be cancelled; nothing here is a contract you have to argue your way out of.

Care plans

Plans, and what each one actually includes.

Month to month, no lock-in — change or cancel any time. Prices in AUD.

Essential

$159 /mo AUD

Keeping a site secure, updated and online. No development time included.

What is covered

  • WordPress core, theme & plugin check
  • Weekly off-site backupsA full copy of your site and database taken every week and stored on separate infrastructure, not on your own server — so a failure, a hack or a bad update cannot take the backups with it., restorable on request
  • Uptime & SSL monitoringYour site is checked from outside every few minutes. If it goes down, or the security certificate is about to expire, the alert reaches us — you are not the monitoring system. — alerts come to us, not you
  • Malware checkFiles and database are scanned for injected code, so anything that has been planted is found rather than waiting to be noticed. maintained
  • Broken-link and 404 checks
  • Monthly report of site status
  • Email support included
Start with Essential

Billed monthly in AUD. Cancel any time — no lock-in.

Dev

$700 /mo AUD

Your site stays up, stays secure and stays current — and when something breaks, a developer fixes it rather than logging it.

What is covered

  • Critical security & performance checksThe checks that catch the things that actually take a site down: outdated core and plugins with known vulnerabilities, injected code, error rates, and pages that have become slow enough to lose visitors. every week
  • Uptime & SSL monitoringYour site is checked from outside every few minutes. If it goes down, or the security certificate is about to expire, the alert reaches us — you are not the monitoring system. — alerts come to us, not you
  • Weekly off-site backupsA full copy of your site and database taken every week and stored on separate infrastructure, not on your own server — so a failure, a hack or a bad update cannot take the backups with it., restorable on request
  • Your developer emails you every month with what changed and what needs attention
  • Staging site for development changesA private copy of your site where changes are built and checked before anyone else sees them. Updates, new sections and design work go there first, get looked at on phone, tablet and desktop widths, and only reach the live site once you have said so. It matters most on page-builder sites, where a bad update does not error — it re-renders, and the page looks subtly wrong on a screen size nobody checked. — nothing reaches the live site unapproved
  • 5 hours of developer time a month
  • Fixes and small changes — not a build. Content, layout and design edits, plugin and integration setup (included in dev hours)
  • 1 basic page built to match your existing design (included in dev hours)
  • Weekly WordPress core, theme & plugin updates (included in dev hours)
  • Weekly malware and virus check, and fix (included in dev hours)
  • Speed & Core Web VitalsCore Web Vitals are the three loading and stability measures Google uses as a ranking signal — how fast the main content appears, how quickly the page responds to a tap, and whether it jumps around while loading. We measure and fix all three. check and fix (included in dev hours)
  • Priority queue — a developer is assigned and contacts you within 48 hours
  • Urgent issues covered for 1 hour of immediate debugging — you are told what we found, while we work and once it is fixed
Choose Dev

Billed monthly in AUD. Cancel any time — no lock-in.

Most popular

Master

$1,300 /mo AUD

Where Dev fixes and maintains, Master builds — pages, integrations, and the email and domain problems nobody else will own.

Everything in Dev Plan included +

  • Staging site for development changesA private copy of your site where changes are built and checked before anyone else sees them. Updates, new sections and design work go there first, get looked at on phone, tablet and desktop widths, and only reach the live site once you have said so. It matters most on page-builder sites, where a bad update does not error — it re-renders, and the page looks subtly wrong on a screen size nobody checked. — nothing reaches the live site unapproved
  • 10 hours of developer time a month
  • Everything in Dev — the same checks, monitoring, backups and monthly email
  • Up to 3 pages designed and built (included in dev hours)
  • CRM, accounting and API integrationsConnecting your site to the systems you already run — a CRM like HubSpot, accounting like Xero, or any service with an API — so data moves between them without anyone retyping it. (included in dev hours)
  • Email deliverability problemsWhen forms stop arriving, or your mail lands in spam. We work through the sending records — SPF, DKIM and DMARC — and the mail service itself, rather than telling you to check your junk folder. diagnosed and fixed (included in dev hours)
  • Domain and DNS issuesExpiring domains, records pointing at the wrong place, certificates that will not renew, a migration that left half the traffic behind. The infrastructure layer most agencies hand back to you. handled (included in dev hours)
  • Custom features and functionality (included in dev hours)
  • WooCommerce & payment gateway work (included in dev hours)
  • Same-day response on anything urgent — a developer will work outside business hours if needed
  • Quarterly performance and security checksEvery three months we re-run the full audit: load times and Core Web Vitals, plugin and PHP versions, user accounts and permissions, backup restores, and anything flagged since the last review. You get the findings in writing. (included in dev hours)
Choose Master

Billed monthly in AUD. Cancel any time — no lock-in.

Ultimate

Quoted scoped to the work

When the roadmap needs more than Master, or the work is better run as a project.

Get a quote

Everything in Master Plan included +

  • 20+ hours a month, or a fixed-price project
  • A standing slot in our schedule
  • Multi-site and white-label arrangementsWe look after several sites under one agreement, and — if you are an agency or consultancy — we can work under your brand, so your client only ever deals with you.
  • Architecture, infrastructure and hosting work
  • Direct access, no ticket queue
  • We will tell you honestly whether a retainer or a fixed quote costs you less

What owners ask before putting this site on a plan

Is there any point maintaining a site on an abandoned theme?

Yes, and it is often the most sensible spend available. Maintenance keeps the parts that can be patched patched, catches a compromise early, and gives you a considered date for the bigger decision instead of an emergency. What it cannot do is patch a bundled component whose author has stopped shipping, and we will not pretend otherwise.

Will you tell us to rebuild every month?

No. The recommendation changes when the facts change — a new published vulnerability, a PHP version your theme will not survive, a support channel going quiet. Otherwise the answer stays the same and we do not bill you for hearing it again.

What happens when PHP is upgraded on our host?

This is the most common way these sites break, and it is usually predictable. Older bundled builders use PHP that newer versions removed, so the failure arrives the week the host upgrades. We test against the next PHP version before your host forces it, which turns an outage into a scheduled piece of work.

Do you need the theme author's licence key?

Only if the theme is still supported and you want it kept current. If the licence has lapsed or the author has gone, we work without it and say plainly what that costs you in update terms.

Can you take over from our current provider?

Yes, and you do not need their cooperation. We need admin and hosting access. The first month usually finds things nobody was watching — a bundled version years behind, a backup that had been failing silently, a slider nobody knew was installed.

What if the site gets hacked?

Cleanup starts at $299 and is a separate piece of work. On a plan we would expect to catch it early, which is usually the difference between a few hours and a rebuild — and we would tell you honestly which of the two it turned out to be.

Can we stop any time?

Yes. Plans are month to month. Your site, your hosting, your backups — nothing is held to make leaving difficult, and we will hand over notes on what we found rather than making the next person start again.

Ask about care for your WPBakery site

A short call, a fixed quote, and no obligation either way.

Get a fixed quote

Why CloudyWP

Care for sites on a bundled WPBakery: we track the builder and slider versions your dashboard never shows, and act before the gap becomes a breach.

Get a fixed quote

02 — How we work

From first call to live — four steps, no surprises.

Every CloudyWP project runs the same way, whether it is a one-page site or a store with a thousand SKUs. Here is exactly what happens.

01

We map what you actually need.

A single scoping call, then a written plan: what gets built, what it costs, and when it ships. No discovery-phase invoices, no moving targets.

Typically 48 hours

02

We design and build it properly.

Custom WordPress or Shopify on clean code you own outright. Every build ships fast, passes Core Web Vitals, and is handed over documented.

2–6 weeks typical

03

We automate the busywork.

Your site talks to the tools you already run — CRM, invoicing, email, stock. The repetitive admin stops being someone's job and starts running itself.

Average 15 hrs saved weekly

Scope A fixed quote, in writing

Deliverables, price and dates agreed before a line of code is written.

  • Free scoping call
  • Written scope document
  • Fixed price, no hourly creep

48 hrs to your quote

Get a quote