Answers from your own content
Trained on your service pages, policies, FAQs and product information, and limited to them, so answers match what your business actually offers.
AI chatbots for business websites that know when to hand over
Custom AI chatbot development for Australian businesses: a chatbot trained on your own pages and documents that answers customers, captures enquiries, books appointments and passes people to your team when it is unsure.
Send enquiryAustralian team
Based here, working your hours, not a timezone away
144+
projects delivered
Over 10+ years building and maintaining sites for Australian businesses
One developer, start to finish
The same person every time: no re-explaining your site
Straight answers, on your terms
We only take work we can finish. Ask us anything first: no obligation
In short
An AI chatbot for a business website answers visitors’ questions in plain language using your own content, then does something useful with the conversation: records an enquiry in your CRM, books a time, or passes the visitor to a person. CloudyWP builds and looks after these chatbots for Australian businesses. Work starts from $300 AUD; a website chatbot runs up to $4,000, and one wired into your CRM, calendar or store up to $6,000.
What does a business chatbot do on your website?
A chatbot earns its place by finishing small jobs, not by making conversation. These are the jobs we build them for.
Enquiry capture
When a visitor is ready, the chatbot collects their name, contact details and what they need, then sends it to your CRM or inbox with the conversation attached.
Bookings
Visitors choose a time from your real availability in your calendar or booking tool, and get a confirmation without anyone at your end touching it.
Order and account questions
For online stores, order status and delivery questions answered from live data, with anything involving a refund or complaint passed to a person.
Hand-off to a person
Clear rules for when the chatbot stops: pricing exceptions, complaints, anything it cannot answer from your content. The visitor is told exactly what happens next.
Transcripts and gaps
Every conversation is kept so you can read what it told your customers, and unanswered questions are listed so the knowledge base gets better each month.
Do you need a custom chatbot, or a free plugin?
Not every website needs a development project. There are three levels, and the cheapest one is free.
- A free plugin suits a WordPress site that mainly needs common questions answered. Our free WordPress chatbot plugin answers from questions and answers you write (it uses no AI; AI replies are in its paid Pro add-on), does not invent prices, and passes visitors to you when it does not know. You can set it up yourself, and the basic plugin comes free with every monthly website care plan.
- A website chatbot, built by us, suits businesses with more to explain than a list of questions can cover: service detail, policies, product ranges. We prepare the knowledge base, set the hand-off rules and test it against real questions. Up to $4,000.
- Chatbot automation connects the chatbot to your systems so a conversation produces an outcome: a CRM record, a booking, an order lookup. That is the deeper end of our chatbot development work, up to $6,000.
If what you need is AI working behind the scenes rather than talking to visitors, such as sorting incoming email or reading documents, that is AI workflow automation. The wider picture is on our business automation page.
How does chatbot development work?
Five stages, and the testing stage deliberately takes the longest.
Collect the real questions
We gather the questions customers actually ask, from your inbox, phone notes and existing FAQs, and agree which ones the chatbot should answer and which it should hand over.
Build the knowledge base
Your content is cleaned up and organised so the chatbot can find the right answer. Gaps are flagged to you rather than filled with guesses.
Connect it and set the rules
Links to your CRM, calendar or store are built, along with the hand-off rules and the message a visitor sees when the chatbot steps back.
Test against real questions
Your real questions go through it, including awkward and off-topic ones, and wrong or vague answers are fixed before it appears on your site.
Launch and review
After launch we read the transcripts, fill the gaps they reveal and adjust the hand-off rules. Ongoing upkeep is $199 to $499 a month if you want us to keep doing that.
Why do business chatbots disappoint?
Most disappointing chatbots fail for the same handful of reasons, and every one of them is avoidable.
Answering from the open web
A chatbot that falls back on general knowledge will confidently describe services you do not offer. Ours answer from your content only.
No way out
A visitor stuck in a loop with a bot leaves annoyed. Every chatbot we build has a clear route to a person.
Stale content
Prices and policies change while the chatbot keeps quoting last year’s. Someone has to own updates, whether that is your team or us.
Unread transcripts
The transcripts show exactly where a chatbot struggles. Left unread, the same wrong answer goes out for months.
Trying to do everything
A chatbot asked to sell, support, book and troubleshoot at once does all of it poorly. We start narrow and widen once it works.
Surprise running costs
AI models charge by usage. We estimate the monthly cost from your traffic and set limits, so a busy month does not bring a surprise bill.
How much does an AI chatbot for a business cost?
Chatbot work starts from $300. A website chatbot that answers from your content and captures enquiries runs up to $4,000. A chatbot connected to your CRM, calendar or store, with bookings and lead qualification, runs up to $6,000. Every build is a fixed quote.
Two ongoing costs sit outside the build: the AI provider’s usage charges, which we estimate from your traffic before you commit, and optional knowledge-base upkeep at $199 to $499 a month.
Free plugin
Free to install and run yourself on WordPress, for sites that mostly need common questions answered.
Free WordPress chatbot pluginWebsite chatbot
Built on your content, with enquiry capture, hand-off rules and testing against your real questions. Up to $4,000.
Connected chatbot
A chatbot wired into your CRM, calendar or store, so conversations become records, bookings and answers from live data. Up to $6,000.
Upkeep
Monthly transcript review, content updates and gap-filling, so answers stay current: $199 to $499 a month, optional.
Choosing an AI chatbot development company?
The chatbot market is full of demos that answer beautifully and production bots that confidently invent things. If you are comparing chatbot development agencies, searching for an AI chatbot development agency Australia-side, or after AI chatbot developers Melbourne businesses can sit down with, the questions below matter more than the demo does.
Trained on your documentation
The bot answers from your own content: policies, product detail, support history, not from whatever the underlying model absorbed off the open web. That is the difference between a useful assistant and a liability.
A defined path to a human
We decide up front what it does when it does not know: what it says, who it hands to, and what gets logged. A bot with no escape hatch fails in front of the customer least willing to forgive it.
You own the knowledge base
The content it answers from is yours, in your account, exportable. Swapping the model underneath later should be our problem, not a rebuild you pay for twice.
What to ask any chatbot development agency
- What does it do when it does not know the answer: exactly?
- Whose account holds the knowledge base, and can you export it?
- What does it cost per month at your actual message volume, not the demo's?
- Can you read a full transcript of what it has told your customers?
Ask for the transcripts before you sign, not after the first complaint.
What our clients say
4.6 from 9 reviews
AI chatbot questions
What is an AI chatbot for a business website?
It is a chat window on your site that answers visitors in plain language using your own content, and can take actions such as recording an enquiry, booking a time or passing the visitor to a person. It keeps answering outside business hours, so evening visitors are not left waiting for a reply.
How much does chatbot development cost?
Chatbot work starts from $300. A website chatbot runs up to $4,000, and one connected to your CRM, calendar or store runs up to $6,000. AI usage charges are separate, and knowledge-base upkeep is $199 to $499 a month if you want us to handle it.
Is there a free chatbot option?
Yes. Our free WordPress chatbot plugin answers from questions and answers you write, with no AI, and hands visitors to you when it does not know. It suits sites that mainly need common questions answered, and you can install it yourself. AI-written replies are in its paid Pro add-on. The plugin (basic) is also included free with every CloudyWP care plan.
Will the chatbot make things up?
We limit it to your own content and instruct it to hand over rather than guess. No AI system is perfect, so we also test it against your real questions before launch and read the transcripts afterwards, fixing anything it gets wrong.
What systems can the chatbot connect to?
Commonly CRMs such as HubSpot and Zoho, calendar and booking tools, email, and online stores on Shopify or WooCommerce. If your business depends on another tool, we check its API before quoting.
How long does it take to build a business chatbot?
A website chatbot is usually live within a couple of weeks. A connected chatbot takes around three weeks, because the integrations need building and testing. The timeline is set out in the quote.
Can we read what the chatbot tells our customers?
Yes. Every conversation is kept as a transcript you can read, and we flag the questions it could not answer so the content can be improved.
Do you build chatbots for businesses outside Melbourne?
Yes. We are a Melbourne-based chatbot development team working with businesses across Australia. We are open all week, 9 to 5 AET.