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We map what you actually need.
A single scoping call, then a written plan: what gets built, what it costs, and when it ships. No discovery-phase invoices, no moving targets.
WooCommerce · Urgent
Emergency WooCommerce Support, Australian Hours
Your store is down, or it is up and refusing orders. Every hour of that is revenue you do not get back, and most support queues will answer you tomorrow, from a timezone where it is currently the middle of the night. We keep same-day capacity for exactly this.
Australian-based team
Fixed quote before we start
All prices in AUD
Senior developers only
Not quite what you are after? If your store is working but a specific thing is wrong, you probably want a different page: the checkout page failing to load, orders failing at the payment step, or the checkout breaking only on phones. This page is for a store that is down or unable to trade at all.
Australian team
Based here, working your hours — not a timezone away
144+ projects delivered
Over 10+ years building and maintaining sites for Australian businesses
One developer, start to finish
The same person every time — no re-explaining your site
Straight answers, on your terms
We only take work we can finish. Ask us anything first — no obligation
What counts as an emergency
A white screen, a fatal error, a site that will not load, a checkout that fails for every customer, a store that has been taken offline by the host, or a security incident in progress. If customers cannot buy and you do not know why, that is this. A layout problem or a slow page is real work but it is not an outage, and pricing it as one would be dishonest.
The first thirty minutes
We take a full copy before touching anything, so there is always a way back. Then we work from the evidence rather than guessing — server error logs, the most recent plugin and core updates, and what changed immediately before it broke. Most outages have a specific, recent cause, and finding it is faster than trying fixes.
Getting you trading again, then fixing it properly
These are two different jobs and we do them in that order. Restoring the ability to take orders sometimes means rolling back an update or disabling a component temporarily. That is triage, not a repair, and we are explicit about which one you have. The permanent fix follows once the bleeding has stopped.
Recovering the orders you lost while it was broken
Often overlooked and often recoverable. Payments that were taken but never became orders, carts abandoned mid-failure, confirmation emails that never sent — some of that can be reconstructed from gateway records once the store is stable, and it is worth doing before the data ages out.
Australian hours, and what that actually means
Your peak trading is our working day. An overseas team, however good, is asleep during your Saturday morning rush, and the gap between reporting a problem and someone starting on it is where the money goes. We are in Melbourne, so a problem reported at 9am is being worked on at 9am.
What it costs and what you get
Emergency diagnosis starts at $249 AUD and is quoted before we begin, not after. You get the store trading, the cause in writing, and what to change so it does not recur. If the underlying problem is that nothing is monitored, a <a href="https://cloudywp.com.au/services/web-development/wordpress-maintenance-melbourne/">care plan</a> from $159 AUD a month is usually the cheaper answer than the next outage.
Emergency support questions
How quickly can you start?
Same day for genuine outages reported during Australian business hours, and often within the hour. We will tell you honestly when we can start rather than accepting the job and leaving you waiting.
My site was hacked — is that this page?
If the store is down or defaced, start here and we will triage it. Malware cleanup and hardening is its own job with its own process, and we will move you across to it once you are trading again.
Do I have to sign up to an ongoing plan?
No. Emergency work is a one-off fixed quote. We will usually suggest monitoring afterwards, because most outages we attend were detectable well before the owner noticed, but it is not a condition of helping you.
Get help with your store now
Tell us what is happening and we will come back with a fixed quote and a timeline, usually within one business day.
Get a fixed quote
